Terms of Service

1. Definitions

"Client" means any individual or entity that enters into a service agreement with PitchDrive. "Services" means performance digital marketing services including Google Ads management, Meta Ads, conversion rate optimisation, lead generation, growth strategy, analytics and related deliverables as described on pitchdrive.pro and in executed scope documents. "Media Spend" means amounts paid directly to advertising platforms such as Google and Meta, separate from agency fees. "Scope Document" means the written agreement specifying deliverables, timelines, fees, exclusions and reporting cadence for a specific engagement.

2. Website use

You may access pitchdrive.pro for lawful purposes only. You agree not to: use the site in any way that violates applicable Singapore law or international law; attempt to gain unauthorised access to our servers, systems or networks; transmit malware, spam or harmful code; scrape, crawl or harvest content or data without our written consent; interfere with the proper functioning of the site; or impersonate PitchDrive or any of our personnel. We reserve the right to suspend or terminate access to the website for conduct that we reasonably believe violates these Terms or harms other users or our business.

Content on pitchdrive.pro — including text, graphics, logos, programme descriptions, pricing ranges and illustrative metrics — is provided for general information purposes. Programme fees shown are starting ranges in SGD and may vary based on scope. Illustrative performance metrics are not guarantees of future results. We are a performance marketing agency, not an AI platform, SaaS vendor, IT outsourcing firm or web studio without integrated marketing delivery.

3. Service engagements

Performance marketing services are provided under separate Scope Documents or service agreements executed between PitchDrive and the Client. These Terms supplement but do not replace executed agreements. In the event of conflict between these Terms and a signed Scope Document, the Scope Document prevails for that engagement. Services commence only after mutual execution of scope documentation and receipt of any required deposit or first invoice payment.

We deliver services with reasonable skill and care consistent with industry standards for performance marketing agencies. We do not guarantee specific outcomes including sales figures, follower counts, viral reach, growth rates, cost-per-acquisition targets or return on investment. Campaign performance depends on market conditions, budget, creative execution, platform policies, audience response and factors outside our control.

4. Client responsibilities

Clients are responsible for: providing accurate and complete information necessary for service delivery; granting timely access to advertising accounts, analytics platforms, CRM systems and creative assets as specified in scope; approving campaigns, creative and landing page changes within agreed timeframes; maintaining valid payment methods for Media Spend on advertising platforms; ensuring that products, services and advertising claims comply with applicable laws and platform policies; and obtaining necessary rights to creative materials and data shared with us.

Delays caused by Client failure to provide access, approvals or materials may extend timelines and are not grounds for fee reduction unless otherwise agreed in writing. Clients remain solely responsible for the legality of their products, services, advertising claims and data collection practices on their own properties.

5. Fees and payment

Agency fees are quoted in Singapore Dollars (SGD) unless otherwise stated. Media Spend is billed directly by advertising platforms to the Client's payment method — PitchDrive does not markup platform fees. Invoices for agency fees are due within fourteen days of issue unless a different term is specified in the Scope Document. Late payments may incur interest at 1.5% per month or the maximum permitted by law, and we may suspend services after written notice if payment remains outstanding for more than thirty days.

Retainer engagements (including PD-601) require a minimum commitment period as specified in scope — typically three months. Early termination of retainers may incur fees for the remaining minimum period or wind-down costs as specified in the Scope Document. Sprint programmes are invoiced according to the payment schedule in scope, which may include milestone-based billing.

6. Intellectual property

PitchDrive retains ownership of pre-existing methodologies, frameworks, templates, tools and know-how used in delivering services. Upon full payment of applicable fees, Clients receive a non-exclusive licence to use deliverables created specifically for them under scope — including campaign structures, ad copy, landing page designs and reports — for their internal business purposes. We may reuse general methodologies and anonymised learnings across clients.

Clients retain ownership of their pre-existing trademarks, brand assets and proprietary data. By providing materials to us, Clients grant PitchDrive a licence to use those materials solely for delivering services under scope. Neither party may use the other's trademarks or branding without prior written consent except as necessary for service delivery.

7. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with an engagement, including business strategies, campaign data, financial terms and technical configurations. Confidentiality obligations survive termination for three years, except for information that becomes publicly available through no fault of the receiving party, was already known to the receiving party, or must be disclosed by law. We may disclose anonymised and aggregated performance data for marketing purposes unless the Client opts out in writing.

8. Limitation of liability

To the maximum extent permitted by Singapore law, PitchDrive's total aggregate liability arising from or related to any engagement or these Terms shall not exceed the total agency fees paid by the Client to PitchDrive in the twelve months preceding the claim. We shall not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits, lost revenue, lost data or business interruption, regardless of the theory of liability.

We are not liable for actions, policy changes, account suspensions or service interruptions by third-party platforms including Google, Meta and analytics providers. Clients acknowledge that advertising platforms may change policies, algorithms and features without notice, affecting campaign performance in ways outside our control.

9. Indemnification

Clients agree to indemnify and hold harmless PitchDrive, its directors, employees and contractors from claims, damages, losses and expenses (including reasonable legal fees) arising from: Client's products, services or advertising content; Client's violation of platform policies or applicable law; Client's data collection or privacy practices on Client-owned properties; or Client's breach of these Terms or a Scope Document. This indemnification does not apply to the extent a claim arises from PitchDrive's gross negligence or wilful misconduct.

10. Termination

Either party may terminate a sprint programme in accordance with the termination provisions in the Scope Document. Retainer engagements require written notice as specified in scope — typically thirty days. We may terminate immediately for material breach, non-payment after notice, or conduct that harms our reputation or violates law. Upon termination, Client remains responsible for fees incurred through the termination date and any non-cancellable commitments. We will provide reasonable transition assistance for account handover if requested and paid for separately.

11. Dispute resolution

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from these Terms or our services shall first be addressed through good-faith negotiation between the parties. If unresolved within thirty days, disputes shall be submitted to the exclusive jurisdiction of the courts of Singapore. Nothing in this clause prevents either party from seeking injunctive relief for intellectual property or confidentiality breaches.

12. Force majeure

Neither party shall be liable for failure or delay in performance due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, platform outages, internet disruptions or labour disputes. The affected party shall notify the other promptly and use reasonable efforts to resume performance. If force majeure continues for more than sixty days, either party may terminate the affected engagement upon written notice without penalty beyond fees for work completed.

13. General provisions

These Terms, together with applicable Scope Documents and our Privacy Policy, constitute the entire agreement regarding website use and general service terms. If any provision is found unenforceable, the remaining provisions continue in effect. Our failure to enforce any right does not waive that right. You may not assign your rights under these Terms without our consent; we may assign to an affiliate or successor in connection with a merger or acquisition.

14. Marketing disclaimer

Marketing outcomes depend on market conditions, budget, creative execution, platform policies and audience response. Our agency team provides strategy, creative direction and campaign delivery — results vary by client and channel. We do not guarantee specific sales figures, follower counts, viral reach, growth rates or return on investment. Case metrics on pitchdrive.pro are illustrative and anonymised where shown. Past performance cited in proposals or marketing materials reflects historical client engagements and is not a promise of future results.

15. Contact

Questions about these Terms: [email protected]
PitchDrive Pte. Ltd., 1 Wallich Street, #21-01 Guoco Tower, Singapore 078881
Phone: +65 6251 3847

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